Choosing the Right Commercial Restoration Services in West Palm Beach

3/19/2019 (Permalink)

No matter the size of you business or the damage affecting it, SERVPRO of West Palm Beach has the necessary equipment and crew to help.

How to Choose a Commercial Restoration Services Company

West Palm Beach’s downtown district offers a variety of businesses, in many different industries. Just as ample as the number of businesses are the number of commercial cleaning and restoration services. When a disaster hits, some business owners are keen on contacting the first company that they encounter, in a bout of urgency. However, entrusting your business to just any commercial restoration service can turn into a more expensive and damaging job. All restoration companies are not created equal. In fact, there are a number of factors to consider when conducting research.

1. Reputation and Experience

Company biographies and employee pages are not on a website just for cosmetic purposes. Reading into a company, its owner, and crew, provides insight that a simple ad may not have otherwise provided. Company pages in the restoration industry should list any certifications and years of experience. Even if is it not clear as to what a certain certification may mean, knowing that is listed shows that it is important and that the owner’s care enough for their customers to invest into their employees training. When years of experience are provided, whether for individual employees or for the company as a whole, this showcases the extensive knowledge and on-the-job practice gained.

Scanning reviews on the website or third-party pages including Google My Business and social media, gives a sense of customer sentiment. A company with positive reviews generally has a reputation for providing quality work and meeting expectations. Reading through reviews and a company’s response to these reviews can help to reinforce a decision. Be weary of negative comments however. Reading into the negative reviews that seem genuine is suggested as there is typically a reason for the low rating. However, use your own judgment when reading both the positive and negative reviews. 

2. Services Offered

An emergency disaster requiring restoration services usually falls within fire, water, or mold. Of course, there are other situations that call for a restoration company also. Reviewing the website for services offered and details on each service is imperative during the research phase. Some companies are subject matter experts for one or two services, while others are multifaceted and have a wide range of capabilities. Companies that offer assessment, cleaning, restoration, and rebuild are ideal as they provide a more streamlined experience.

Stay sharp as to whether not a company over promises or seems as though they are providing a false sense of reality. Most companies are available 24/7 and should walk through expectations and timelines upon first contact.

3. Types of Businesses Served

Accidental or emergency disasters require a company who can adapt to a business including the time in which a business may need to be fully functioning and any intricacies that come along with a project. A hotel job site could require expedited timelines while a car dealership may afford to stay closed a bit longer as the level of work needed is more complex. 

 A company may not always have photos of all of their commercial clients for legal reasons, however, asking about the company’s experience is a simple way to gain an understanding of the extent of work they’ve done within a specific industry.

4. Interaction

Making a decision on a restoration services company goes beyond listing offerings or past projects. Employees should display professionalism, courtesy, kindness, and understanding through this difficult, confusing time. Conversations should center on openness and candidacy. Companies that provide positive interactions from the beginning to the end of an emergency disaster are those that also offer quality service.

Entrust your business to a professional, reputable company, who has the experience and ability to get your business running as soon as possible after a flood, fire, or mold disaster.