2022 Emergency Management Training for HOA & Condo Managers

2/4/2022 (Permalink)

Apartment and condo residential communities require maintenance and delicate planning. Many residents do not think that they will have to endure water damage, fire damage, or storm damage but rest easier if they have the resources, they need to handle it. One of the trickiest parts of emergency management can be streamlining the procedures for employees and ensuring they are confident to carry them out in a crisis. Here are a few guidelines to improve your emergency management plan in your residential building.

Utilize free tools and resources

SERVPRO of West Palm Beach offers a free training tool and emergency planning tool. We offer a free Emergency Ready Profile for your business to properly prepare for commercial crises. This free emergency management tool for condos offers unparalleled convenience. Making an emergency plan simple and more accessible to all employees can increase reaction time in the event of an emergency.  

Our ERP enables teams to access the plan from anywhere with the SERVPRO Ready Plan mobile app. This app allows commercial teams to access your plan from anywhere, by logging into your customized plan. This service allows for quick referencing from any maintenance and emergency staff personnel. Connecting quickly to your guide can mitigate the spread of water damage in your West Palm Beach building, for example. 

Stay informed

Throughout the rainy season and hurricane season, it is important to consistently watch for weather events that could impact the safety of the building or the quality of life for the inhabitants. Often, storms can create inconvenient power or internet outages throughout the area. The burden of relaying information to your tenants can fall on the concierge team and maintenance staff who directly communicate with the community.

Sign up for the City of West Palm Beach Emergency Communications alerts so that you are always able to track threats to your employee and tenant safety. The communication system sends out information about events such as flooding and hurricanes in West Palm Beach. Share these alerts with the team through email or text, accordingly. Making community alerts a priority for your team will help keep everyone prepared for a crisis, which inevitably creates a better customer service experience for tenants.

Follow-through with non-emergency maintenance requests

Non-emergency maintenance requests from tenants can be a way to properly prioritize maintenance projects in a residential building. An influx of lower-level maintenance concerns such as burnt lightbulbs in a common area may divert valuable maintenance time. However, if tenants feel encouraged to report an engineering or maintenance-related concern to the management teams, then they could help management catch safety or emergency hazards ahead of time. That open flow of communication could result in community members feeling safe. Be sure to consistently follow up on all maintenance requests to reinforce the community’s trust.

Whether a natural disaster or random accident threatens to damage your commercial building, having a trusted emergency management strategy is crucial for property management. Build emergency management training into an employee onboarding process. Run drills and inspections regularly. Hold a brief refresher training quarterly to ensure everyone on the team is comfortable and prepared. Select a qualified and trained restoration company in West Palm Beach that can handle large loss, like SERVPRO of West Palm Beach.  If you would like a free Emergency Ready Profile created for your HOA or condo, call 561-795-5410.