Insights from HOA Boards: Technology Takes Priority

2/28/2022 (Permalink)

A recent survey conducted by software companies AppFolio and HOA-USA gained insights from current and past HOA and COA board members. Two out of the five main survey takeaways emphasized technology in property management. AppFolio reports that HOA and COA board members prefer property managers:

1. Use modern self-service tools
2. If a property manager did not have wide access to and use of technological tools, they may choose another property management company.

Resident account portals, electronic payments, and automating contracts hold apparent value to community management. What about emergency preparedness and management, though? When staff, management, and HOA boards all agree on plans and protocol, the easier they carry them out. A community that is clear on emergency management will in turn make the tenants and residents feel safer.

Below are some of the ways that SERVPRO of West Palm Beach uses technology to improve resident and tenant satisfaction.

Providing Organization in Emergency Response & Restoration

Risk management is largely based upon contingency plans that include multiple scenarios. A single unit’s contained fire has different consequences than a multi-floor flood. The timing and type of disaster can dictate evacuations, access to materials and shutoffs, etc.  SERVPRO of West Palm Beach offers commercial and residential property management teams a free prevention plan called the Emergency Ready Profile.  

Saving Time Through Software and Tools

As a qualified restoration company in West Palm Beach, we have continued to update the software and equipment that we need to provide optimal service to clients. We simplify and improve the claims process by using software that increases precision on drawing estimates.  Our moisture detectors, thermal imaging tools, smart dehumidifiers allow us to monitor initial water damage and the restoration progress.

Increasing Portability and Accessibility for Property Managers

We respond to commercial water damage 24/7 and can begin restoration in West Palm Beach buildings when there is an immediate need. Our Emergency Ready Profile comes with an app that allows property management and maintenance teams to access information about the property, emergency contacts, and restoration services. The Ready Plan app allows people to contact SERVPRO right from the app. We also work to sign documents electronically to provide a quicker, more efficient approval process for you and your HOA or COA board. Our goal is to simplify repairs and reconstruction during stressful times.

As the technology that supports management and communication improves, contractors, property managers, and COA boards should all be implementing the changes. More than half of HOA and COA board members surveyed said that focusing on advancing technology was important. Choosing SERVPRO of West Palm Beach will enable your community to efficiently develop and carry out emergency plans.